In which @amazonhelp continues to be stunningly incompetent

I know, typically three posts in a day is a bit on the excessive side.  But this is going to get worse tomorrow, and there will probably be another post about it tomorrow, so I need to get this one out of the way.

A moment to provide you with context, for those of you who aren’t obsessive readers:  I tried to order books, on October 27th, for an author event I had on November 11th.  It was initially a bit of a risk to get them here on time, so on Friday the 2nd I upgraded my shipping to two-day, which guaranteed them to arrive on the 7th, a Wednesday.  Then things began to go wrong: 

You may recall that I wrote the following, earlier today: 

Amazon update: I got a notification from them on Friday that they had shipped me … wait for it … one book out of the 28 or 29 that I ordered.  It is supposed to arrive today.  The cover will be on upside-down, inside-out, and no doubt on the wrong book altogether. 

Welp.  I got a buzz on my phone that my package had been delivered about an hour ago, and ran outside to collect it from the mailbox.  I showed the package to my wife.  “Wanna take any bets on whether this makes me happy?” I asked.

“No,” she said.

And I opened the package:

So.  This is the one mystery copy of Searching for Malumba that, for no clear reason, Amazon has sent by itself.  I am, remember, ordering these books at author cost (I charge about $15 for SfM, and the cost to me is just over $6) so that I can sell them to people at conventions.

This book is already borderline unsalable, just because of the cover.  If it were for me, I’d be kinda pissed, but I’d probably not do anything about it, because books are made of paper and shit happens.  This isn’t for me.  It’s for someone else.  So we are already sending this book back.  

(Brief sidenote: another one of the fun stupidities of the new editor?  If I try to write something in italics, it tends to erase spaces for no clear reason.)

So.  Yeah.  This is already going back.  But what the hell– let’s look through and see what else is wrong.  Because there’s no way that there’s just one thing wrong, right?  There’s gonna be a printing error or something in this motherfucker somewhere.  

And then I find out why Amazon sent me one copy by itself, before sending me the rest of my print-on-demand author copy books:

You motherfuckers.

I was wrong about one thing: there was apparently one copy of a Luther Siler book out there somewhere at a secondhand bookstore.  And, to be clear, I’m not mad at “Taelor,” whoever that is.  I vaguely remember being proud of myself that I remembered to ask how to spell his name.  I don’t remember what con or how long ago it was that I sold him this book.  Maybe he didn’t like the book, maybe he isn’t the type to hold onto books after he reads them, maybe he just moved or came up short on cash or whatever.  Taelor and I are cool.  He can do whatever he wants with my books after he buys them.

But, uh, Amazon?

I bought this book from you.  I sold it at a convention.  That person sold it to a second-hand bookstore.  I paid Amazon again, much later on, in a different transaction, for additional new copies of this book.  

And y’all thought it was okay to send me, not only a used book, not only a damaged used book, but one with my own motherfucking signature already in it?

I am an author and I literally don’t have the words for how fucking angry I am right now.   

I’m not gonna bother calling or emailing their fucking useless helpdesk motherfuckers just yet.  Because I supposedly have another box coming tomorrow, with the other goddamn 20-some-odd books, and there is absolutely no Goddamn way that I believe there’s even a single chance of them getting that order right.  The @ in the post title will ensure that someone sees this and lies to me some more.  But we are about to have a motherfucking reckoning about this shit, and when we do, I’d better be talking to a motherfucker who speaks English because they are in America and said motherfucker had better know what the fuck KDP is. 

Fucking assholes.

In which Amazon is still being assholes, and I try to read a book and fail

So Amazon’s still fucking with me.  I don’t really want to generate another 6000-word post right now but the latest is that they’ve pushed back the delivery to Friday the 23rd– another two entire weeks— and that 1) their Twitter help team promised me a phone call within 24 hours that never happened, then 2) I got back on online help and actually got someone who seemed to know what KDP was who promised I’d get a different response within 24 hours, and then two days later I got a response that was in such broken English that I can barely comprehend it that basically boiled down to “it says they’re getting delivered the 23rd, what’s the problem?”

None of these fuckers know what KDP is.  It’s their service.  They are literally the people printing the books.  There’s no way it takes this long.  And most of the time the people I’m corresponding with don’t even seem to know what the service is.  Clearly I need to move my entire production over to Ingram Spark, because I can’t have this happen again.  Redoing all the files is going to take a lot of time and cost an obnoxious amount of money so I’m not looking forward to it.  Hell, at this point I don’t even know who to gripe to at Amazon.  I need a motherfucker who lives in America, speaks English, and knows what the hell KDP is to get my shit moving, and hell if I know how to get ahold of that person right now.


91mF49yIKmLYou ever feel like you’re being unfair to a book because of your timing while reading it?  I loved The Traitor Baru Cormorant, ordered its sequel on the day it came out, and started reading it almost immediately, only to hit a massive goddamn wall when I realized that 1) I didn’t remember the first book all that well, what with having read it three years and probably 280 books ago; and 2) I just have not had the brain space for the last couple of weeks to read something with the complexity of a Seth Dickinson book.

So I’m like 100 pages from the end of Monster, and I can barely tell you what it’s been about, and I should have just put it back on the shelf a week and a half ago until I had the time and the headspace to reread the first book and then go straight into this one.  It’s not a bad book, but it’s going to prove unreviewable because I can’t trust my own impressions of it.  Trying to read this thing the same month as the election has just completely undone me.  I’ll probably finish it this weekend and four-star it just for the hell of it, and I need to reread it cover-to-cover before the (I assume) next book in the series comes out.  And then I need to spend some time reading, I dunno, picture books until I get my brainmeats back.  Because right now, I’m not reading this book.  I’m just looking at the words.  It’s a shame.


IMG_7901.jpg

Someone has decided I’m done blogging for the night, so … yeah.  Have a good evening.

CLICK: Today! Right now, in fact!

Click print cover con exclusive

So, it’s a good-news-bad-news kind of day.  The good news is that CLICK is live as an ebook and has, in fact, already been shared with Patreon supporters.  And there’s still time to join them for as little as $1 a month to get an immediate copy of the book!

Additional good news: the print copy is ready!  That’s the print cover, right there!

The bad news: no one will print it for me, and I’m enormously fucking frustrated right now, because I’ve been doing nothing but fussing over .doc and .pdf and .png and Gimp files for about eight hours.  I was hoping to have this ready for Kokomo-Con on the 13th and right now barring a miracle that’s not going to happen.  Amazon’s print service apparently will not allow you to print a book that isn’t set up for distribution on Amazon– I swear that wasn’t the case before– and the small handful of other services I’ve checked out in the last few hours are all massively more expensive.  I’ve heard good things about Ingram Spark, for example, but they want $50 to “set up” a book that I’m providing all the files for, then I have to pay for copies on top of that.  So … uh … no?  I think maybe no.

The original idea behind doing this was to make it something special for Patreon and folks at cons.  I suppose the worst case scenario is that I have a new book out for everyone, but that’s not what I wanted to do.  I’m sure there’s a way to get PoD copies that isn’t going to break my bank, but I haven’t found it yet.  Stay tuned.

And go hit me up on Patreon, dammit.  You’ll like this book.