My wife and I went to Best Buy last night– I tell you, date night has gotten really lazy lately– not because we particularly needed anything from there but because they’d sent me an email that I hadn’t used my card in a long enough time that they were going to close it out soon if I didn’t use it again. I don’t have any particular need for anything from them right now, but that card has come in handy plenty of times and there’s no reason to take a credit score hit in six months if we decide we need a dryer or a new TV or something. She wanted a new paper shredder, which we weren’t sure if they even carried, and I went in just intending to find literally anything I wanted, buy it on the card, leave, and immediately pay the card back off.(*)

This should have been easy.

I considered a few random things and then Bek found paper shredders and we decided to just grab one of those and call it a day. And we walked to the front of the store, where the registers have been for as long as this store has been there … and there were no registers.

We eventually noticed two signs hanging from the ceiling that said “Checkout,” both located in the middle of the fucking store, like we were in a fucking department store or something. One had no employees anywhere near it. The second just appeared to be a sign dangling randomly from the ceiling, with nothing at all to indicate where one might make a purchase. No kiosk, no computer, no self-checkout, nothing. And, again, in the middle of the fucking store. Why? Why the fuck is checkout in the middle of the store and not up by the doors?

The customer service desk was still there, clearly labeled for returns and Geek Squad and online pickup and such, but no signs for purchases, and the couple of employees behind that counter looked straight at me, a customer, clearly carrying a rather unwieldy box with the intent of purchasing, and didn’t, like, wave me over, or point me at where to go, or anything like that. We probably walked around, again, carrying merchandise, for five minutes, unable to figure out where to buy something in a fucking retail store that only exists to sell things, and at that point I decided I’d had enough, left the paper shredder on a random shelf and walked the fuck out of the store. On the way home we stopped at Target and bought a different paper shredder.

And, I gotta tell you, I didn’t believe any of this was happening while it was happening and I only barely believe it happened now. If it had just been me on the trip I’d just assume I was some variety of idiot and not worry about it. But my wife was with me, and she couldn’t figure out how the hell to give someone money in exchange for goods either, and that tells me I’m not fucking crazy. That said, I’ve been scouring the internet since then trying to find other people complaining about this and I can’t find any– there are tons of complaints about their website having issues but no one else saying I went into the story to make a purchase and couldn’t find the registers, which just … God, that just sounds insane. Selling things is the only reason the store exists. This cannot possibly have just happened. This isn’t an “I couldn’t find someone to unlock the case” situation. I had the thing I wanted in my hands and could not find a place to get someone to sell it to me.

What the fuck, Best Buy.

(*) The punch line to this fucking ridiculous story is that after hitting Publish on this post, I went and looked for the email, wondering what the deadline was and also trying to decide if I wanted to still keep the card (surely I can just order something online without drama, right? A PS5 gift card?) or just let it go … and I can’t find the email. My personal email is through Gmail. I have never deleted an email. So maybe I am completely nuts.